Product Return Policy

Policy at a Glance

Here’s a quick summary of our most common policies. Please read the detailed sections below for full information.

Introduction

We value your satisfaction and are here to help with any concerns about your purchase. Below are our guidelines to ensure a smooth return or refund process. If you have any questions, feel free to contact us at support@chopmuse.com.

Returns, Exchanges & Cancellations

To Return or Exchange an Item:

• You have 30 days from the date of delivery to contact us and arrange for a return.

To Cancel an Order:

• You may request a cancellation within 12 hours of purchase for a full refund.

To start any of these processes, please contact us or send an e-mail to support@chopmuse.com.

How to Return or Exchange an Item

1. Contact us within 30 days of delivery to let us know you'd like to return or exchange your order.
2. We will provide you with a return address and instructions. Please note, the item must be shipped back within the 30-day window.
3. Once we receive the item and confirm its condition (typically within 3 business days), we will process your refund or send your exchange.

How to Cancel an Order

1. Contact us within 12 hours of purchase. We will cancel the order and issue an immediate full refund.
2. After 12 hours, we may not be able to cancel the order if it has already entered production. If cancellation is possible, it may be subject to a fee of 10% to cover non-refundable transaction costs.

Items Not Eligible for Return

The following items cannot be returned, refunded, or exchanged due to their nature:

• Custom-made, custom-fit, or personalized orders.

While we cannot accept returns for these items, we stand by our quality. If your custom product has a defect or issue, please see the "Damaged or Defective Products" section below—we're here to help.

Conditions of Return

What to Do if Your Item is Damaged or Defective

We are truly sorry if your order arrived in less-than-perfect condition. Please contact us within 72 hours of delivery, and we will make it right. Buyers are eligible for:

• A free replacement of the damaged parts or product.
• A full refund if the issue cannot be resolved with a replacement.

To report a damaged item:

1. Please send an email to support@chopmuse.com with your order number.
2. Attach clear photos or a short video showing the damage or defect. This helps us understand the problem and find the fastest solution for you.

A helpful tip: If the outer shipping box is visibly damaged upon arrival, please mention it to the delivery driver if possible and take a quick photo before you open the package. This can help us with claims against the shipping carrier.

Returns for Non-Defective Products

If you're not satisfied with your product for reasons related to aesthetics or personal preference, you can return it in its original, unused condition.

• Return Shipping Costs: Buyers are responsible for return shipping costs. We have several return centers globally, and we will provide you with the address of the nearest one when you contact us. This helps minimize your shipping fees where possible.
• Condition: If the item is not returned in its original condition, the buyer is responsible for any loss in value. We recommend shipping returns in their original box or a similarly protective package to prevent damage in transit.

Refund Amount: Total paid value - original shipping costs - loss of value (if any).

Returns for Altered, Modified, or Used Products

Products that have been used, altered, or modified (e.g., drilled, cut, or damaged) are generally not eligible for return. If you have modified an item and believe a return is still warranted, please contact us with details and photos. Our team will assess the situation and determine if a partial refund is possible.

Potential Refund Amount: Total paid value - shipping costs - repair/loss of value costs.

Delivery Issues

Non-Arrivals / Lost Packages / Missing Contents

You are fully protected. If your order is confirmed lost by the carrier or arrives with missing items, you are eligible for a free replacement or a full refund. Please contact the shipping carrier first to open an investigation, and let us know so we can assist. For missing items, we may ask for photo evidence of the package it arrived in. Refunds or replacements are processed after the carrier completes its investigation (typically 10-20 business days).

Refund Amount: Total paid value.

Late Arrivals

Shipping times are managed by the carrier and cannot be guaranteed by us. If your package is delayed, please contact the shipping company with your tracking number. If the carrier confirms the package is lost, it will be covered under our "Non-Arrivals" policy above.

Unclaimed Packages

You are responsible for monitoring tracking and handling any local customs requirements. Packages returned to us because they were unclaimed will be refunded minus all shipping costs, taxes, and any other fees incurred.

Refund Amount: Total paid value - shipping costs - taxes - fees - repair / loss of value costs.

Production & Fulfilment Times

The product category (Normal or Custom) is stated on its product page.

• Normal Items: Ship within 1 to 7 business days.
• Custom Items: Ship within 3 to 14 business days after all details are confirmed.

Our Guarantee: You are entitled to a full refund if production exceeds 60 business days or if total delivery time exceeds 75 business days.

Additional Information

Refund Processing Times

Once issued, a refund may take several business days to appear on your statement. Typical windows are:

• PayPal: 3-5 business days.
• Visa/MasterCard: 5-7 business days.
• American Express: 3-5 business days.
• Other Payment Methods: 5-10 business days.

Disputes

We are committed to resolving any issues directly with you. By making a purchase, you agree to contact us at support@chopmuse.com to resolve any problems before filing a dispute with a third party. For more details, see our Terms & Conditions.

Questions?

Please Contact Us. We're happy to help!